Building the Future of Customer Support
We're on a mission to make world-class customer support accessible to every business, regardless of size.
Our Story
Sparrow was born from a simple frustration: existing helpdesk solutions were either too expensive, too complicated, or missing essential modern features. We saw teams paying thousands of dollars monthly for software that felt stuck in 2010.
In 2024, we set out to build something better. A helpdesk platform that combines the simplicity teams love with the modern features they need—video calling, real-time chat, AI-powered automation—all at a price that makes sense.
Today, thousands of teams use Sparrow to deliver exceptional customer experiences. We're just getting started.
Our Values
Customer First
Every decision starts with what is best for our customers
Speed and Simplicity
Fast software, simple interfaces, quick support
Fair Pricing
Enterprise features at startup-friendly prices
Security
Your data safety is non-negotiable
Accessibility
Great support tools for everyone, everywhere
Innovation
Constantly pushing boundaries of what is possible
Join Our Mission
We're growing fast and always looking for talented people who share our vision