🐦 Sparrow
vs G
GorgiasE-commerce Support
Without Ticket Limits
Get great e-commerce features plus unlimited tickets, video calling, and predictable per-user pricing.
Per-User
Pricing Model
Not per-ticket
Tickets
Unlimited
No overage fees
100%
More Features
Video, AI included
Feature-by-Feature Comparison
Pricing
| Feature | Sparrow | Gorgias |
|---|---|---|
| Starting Price | $29/user/month ✓ | $60/month (10 tickets) |
| Pricing Model | Per-user, unlimited tickets ✓ | Per-ticket, limited agents |
| Price for 10 Users, 1000 Tickets | $290/month ✓ | $300+/month |
| Hidden Fees | None ✓ | Ticket overages |
E-commerce Features
| Feature | Sparrow | Gorgias |
|---|---|---|
| Shopify Integration | ✓ Native | ✓ Deep integration ✓ |
| Order Management | ✓ Good | ✓ Excellent ✓ |
| Customer Context | ✓ Full profile | ✓ E-commerce focused |
| Revenue Attribution | ✓ Track revenue | ✓ Advanced analytics ✓ |
| Multi-store Support | ✓ Unlimited ✓ | $ Limited |
Modern Communication
| Feature | Sparrow | Gorgias |
|---|---|---|
| Video Calling | ✓ Built-in ✓ | ✗ Not available |
| Voice Calling | ✓ Included ✓ | $ Add-on |
| Live Chat | ✓ Unlimited | ✓ Included |
| Social Media | ✓ All platforms | ✓ E-commerce focus |
| SMS/Text | ✓ Built-in | ✓ Included |
AI & Automation
| Feature | Sparrow | Gorgias |
|---|---|---|
| AI Chatbot | ✓ All plans ✓ | $ Add-on |
| Intent Detection | ✓ ML-powered | ✓ Good |
| Auto-responses | ✓ Context-aware ✓ | ✓ Template-based |
| Smart Routing | ✓ Included | ✓ Included |
| Sentiment Analysis | ✓ Real-time ✓ | ✗ Not available |
Team Collaboration
| Feature | Sparrow | Gorgias |
|---|---|---|
| Internal Chat | ✓ Built-in ✓ | ✓ Notes only |
| Screen Sharing | ✓ Native ✓ | ✗ Not available |
| Team Inbox | ✓ Advanced | ✓ Good |
| Collision Detection | ✓ Real-time | ✓ Good |
| @Mentions | ✓ Smart ✓ | ✓ Basic |
Analytics & Reporting
| Feature | Sparrow | Gorgias |
|---|---|---|
| Revenue Tracking | ✓ Basic | ✓ Advanced ✓ |
| Custom Dashboards | ✓ All plans ✓ | $ Higher tiers |
| Real-time Reports | ✓ Live ✓ | ✓ Good |
| Team Performance | ✓ Detailed | ✓ Good |
| Export Options | ✓ CSV, JSON, PDF ✓ | ✓ CSV |
Performance
| Feature | Sparrow | Gorgias |
|---|---|---|
| Page Load Time | <1s ✓ | 2-3s |
| Uptime SLA | 99.99% ✓ | 99.9% |
| Response Time | <100ms ✓ | 500ms+ |
| Mobile App | Native (60fps) ✓ | Web wrapper |
| Search Speed | Instant ✓ | Slow |
E-commerce Teams Who Switched
"
Gorgias's ticket-based pricing was unpredictable. Sparrow's per-user model is simpler and we get more features included.
Sophie Chen
E-commerce Operations, Fashion Retailer
"
We loved Gorgias for Shopify but needed video support and better team tools. Sparrow gave us everything for less.
Marcus Lee
Customer Experience Lead, DTC Brand
Predictable Pricing. Unlimited Tickets.
Switch to per-user pricing and never worry about ticket overages again
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