🐦 Sparrow
vs H
Help ScoutSimple & Modern vs
Simple & Email-Focused
Keep the simplicity you love in Help Scout, but add modern features like video calling, real-time chat, and AI-powered automation.
42%
Cost Savings
vs Help Scout pricing
< 1 hour
Faster Setup
Quick migration
100%
More Features
Included from day one
Comprehensive Feature Breakdown
Pricing & Value
| Feature | Sparrow | Help Scout |
|---|---|---|
| Starting Price | $29/user/month ✓ | $50/user/month |
| All Features Included | ✓ From day one ✓ | ✗ Limited on lower tiers |
| Video/Voice Calling | $0 included ✓ | ✗ Not available |
| True Cost (10 users) | $290/month ✓ | $500/month |
Modern Features
| Feature | Sparrow | Help Scout |
|---|---|---|
| Built-in Video Calling | ✓ Native ✓ | ✗ Not available |
| Real-time Messaging | ✓ Sub-100ms ✓ | ✓ Email-focused |
| Team Collaboration | ✓ Built-in chat ✓ | ✓ Notes only |
| Screen Sharing | ✓ Included ✓ | ✗ Not available |
| Mobile Experience | Native (60fps) ✓ | Good mobile web |
Email & Inbox
| Feature | Sparrow | Help Scout |
|---|---|---|
| Shared Inbox | ✓ Advanced | ✓ Excellent |
| Email Templates | ✓ Unlimited | ✓ Saved replies |
| Collision Detection | ✓ Real-time | ✓ Good |
| Email Workflows | ✓ Visual builder ✓ | ✓ Basic automation |
| Multi-channel | ✓ All included ✓ | $ Limited |
AI & Automation
| Feature | Sparrow | Help Scout |
|---|---|---|
| AI Triage | ✓ All plans ✓ | ✗ Not available |
| Smart Assignment | ✓ ML-powered ✓ | ✓ Rule-based |
| Chatbot | ✓ Included ✓ | $ Add-on |
| Sentiment Analysis | ✓ Real-time ✓ | ✗ Not available |
| Workflow Automation | ✓ Advanced ✓ | ✓ Basic |
Knowledge Base
| Feature | Sparrow | Help Scout |
|---|---|---|
| Help Center | ✓ Unlimited | ✓ Excellent docs |
| Multi-language | ✓ All plans ✓ | $ Plus plan |
| Article Analytics | ✓ Detailed | ✓ Good |
| AI Suggestions | ✓ Auto-suggest ✓ | ✗ Not available |
| Custom Branding | ✓ Full control | ✓ Good options |
Integrations & API
| Feature | Sparrow | Help Scout |
|---|---|---|
| Native Integrations | 50+ | 100+ ✓ |
| API Access | ✓ All plans | ✓ All plans |
| API Rate Limits | 1000/min ✓ | 400/min |
| Webhooks | ✓ Unlimited | ✓ Included |
| Custom Apps | ✓ Full SDK | ✓ App platform |
Reporting & Analytics
| Feature | Sparrow | Help Scout |
|---|---|---|
| Custom Dashboards | ✓ All plans ✓ | $ Plus plan |
| Real-time Reports | ✓ Live updates ✓ | ✓ Good reporting |
| Export Options | ✓ CSV, JSON, PDF ✓ | ✓ CSV |
| Customer Happiness Score | ✓ Built-in | ✓ Happiness ratings |
| Team Analytics | ✓ Detailed metrics | ✓ Good metrics |
Performance & Reliability
| Feature | Sparrow | Help Scout |
|---|---|---|
| Page Load Time | <1s ✓ | 1-2s |
| Uptime SLA | 99.99% ✓ | 99.9% |
| Search Speed | <100ms ✓ | 500ms+ |
| Support Response | < 2 hours ✓ | < 12 hours |
| Interface Speed | Instant ✓ | Fast |
Why Teams Choose Sparrow Over Help Scout
"
Help Scout was great for email but we needed modern features like video calling and real-time chat. Sparrow gave us everything.
Rachel Green
Customer Support Lead, SaaS Startup Inc
"
The simplicity we loved in Help Scout, plus all the modern features we were missing. And it's more affordable too.
Tom Anderson
Operations Manager, Digital Agency
Keep It Simple. Make It Modern.
Get the simplicity of Help Scout with all the modern features your team needs
14-day free trial • Free data migration • No credit card required