🐦 Sparrow
vs I
IntercomFull-Featured Platform
Without the Price Shock
Get everything Intercom offers—plus built-in video calling and true ticket management—for 60% less. No per-message fees, no surprises.
60%
Cost Savings
vs Intercom pricing
$0
No Hidden Fees
Per-message charges
< 1 day
Migration Time
Free data import
Complete Feature Comparison
Pricing
| Feature | Sparrow | Intercom |
|---|---|---|
| Starting Price | $29/user/month ✓ | $74/user/month |
| Seats Included | Unlimited ✓ | 2 seats, then $74 each |
| Price for 10 Users | $290/month ✓ | $740/month |
| Hidden Fees | None ✓ | Per-message charges |
Ticketing System
| Feature | Sparrow | Intercom |
|---|---|---|
| Ticket Management | ✓ Full-featured ✓ | ✓ Conversation-focused |
| SLA Management | ✓ All plans ✓ | $ Enterprise only |
| Ticket Templates | ✓ Included ✓ | ✗ Not available |
| Custom Fields | ✓ Unlimited ✓ | $ Limited |
| Ticket Queues | ✓ Advanced ✓ | ✓ Basic inbox |
Communication Channels
| Feature | Sparrow | Intercom |
|---|---|---|
| Live Chat | ✓ Unlimited ✓ | ✓ Message limits |
| Email Integration | ✓ Unlimited | ✓ Included |
| Video Calling | ✓ Built-in ✓ | ✗ Not available |
| Voice Calling | ✓ Built-in ✓ | ✗ Not available |
| Social Media | ✓ All platforms ✓ | $ Add-on |
Automation & AI
| Feature | Sparrow | Intercom |
|---|---|---|
| AI Chatbot | ✓ All plans ✓ | $ Resolution Bot add-on |
| Workflow Automation | ✓ Visual builder ✓ | $ Limited |
| Smart Routing | ✓ ML-powered ✓ | $ Enterprise |
| Auto-responses | ✓ Unlimited ✓ | $ Limited |
| Sentiment Analysis | ✓ Included ✓ | ✗ Not available |
Knowledge Base
| Feature | Sparrow | Intercom |
|---|---|---|
| Help Center | ✓ All plans | ✓ All plans |
| Article Editor | ✓ Advanced WYSIWYG ✓ | ✓ Basic |
| Multi-brand Support | ✓ Included ✓ | $ Add-on |
| AI Content Suggestions | ✓ Included ✓ | ✗ Not available |
| Analytics | ✓ Detailed ✓ | ✓ Basic |
Team Collaboration
| Feature | Sparrow | Intercom |
|---|---|---|
| Internal Chat | ✓ Built-in ✓ | ✓ Limited |
| Team Inbox | ✓ Advanced ✓ | ✓ Basic |
| Collision Detection | ✓ Real-time ✓ | ✓ Delayed |
| Screen Sharing | ✓ Native ✓ | ✗ Not available |
| Notes & Comments | ✓ Rich text ✓ | ✓ Basic |
Reporting & Analytics
| Feature | Sparrow | Intercom |
|---|---|---|
| Custom Reports | ✓ All plans ✓ | $ Professional+ |
| Real-time Dashboards | ✓ Included ✓ | $ Add-on |
| Export Data | ✓ CSV, JSON, PDF ✓ | $ Limited |
| Team Performance | ✓ Detailed ✓ | ✓ Basic |
| Customer Insights | ✓ AI-powered ✓ | $ Enterprise |
Setup & Migration
| Feature | Sparrow | Intercom |
|---|---|---|
| Setup Time | < 1 hour ✓ | 2-3 days |
| Data Import | ✓ Free assistance ✓ | $ Professional services |
| Training Provided | ✓ Free onboarding ✓ | $ Add-on |
| Onboarding Support | ✓ Dedicated success manager ✓ | $ Enterprise only |
| Learning Curve | Low (1-2 days) ✓ | Steep (1-2 weeks) |
Companies Who Switched from Intercom
"
Intercom's per-message pricing was killing us. Sparrow gives us the same features for a fraction of the cost, with better video support.
David Kim
Customer Experience Director, GrowthLabs
"
We loved Intercom's interface but not the price. Sparrow matched everything we needed at 60% less cost.
Lisa Martinez
Head of Support, FinTech Pro
Stop Overpaying for Intercom
Get the same features, better performance, and save 60% with Sparrow
14-day free trial • No credit card • Import your Intercom data for free