Privacy Policy
Last Updated: December 5, 2025
Introduction
Sparrow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our helpdesk platform and services.
Information We Collect
Account Information
Name, email address, company name, job title, and password when you create an account.
Usage Data
Information about how you use our services, including feature usage, interactions, and performance metrics.
Customer Data
Support tickets, conversations, attachments, and customer information you input into our platform.
Technical Data
IP addresses, browser type, device information, and log data necessary for service operation and security.
How We Use Your Information
- Provide, maintain, and improve our services
- Process your transactions and send related information
- Send you technical notices, updates, and security alerts
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage trends and preferences
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
Data Sharing and Disclosure
We do not sell your personal information. We may share information in the following circumstances:
- Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
Data Security
We implement industry-standard security measures to protect your data, including:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- SOC 2 Type II certification
Your Rights
Depending on your location, you may have the following rights:
- Access, update, or delete your personal information
- Object to processing of your data
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Account data is retained while your account is active. After account deletion, data is retained for 30 days for recovery purposes, then permanently deleted.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by email or through our service. Continued use of our services after changes constitutes acceptance.
Contact Us
For questions about this Privacy Policy or our data practices, contact us at:
Email: privacy@sparrow.help
Address: Sparrow Inc., 123 Support Street, San Francisco, CA 94105