Now with AI Copilot & Voice Calls

Customer support reimagined

AI-powered helpdesk with real-time messaging, smart automation, and a design so beautiful your team will actually want to use it.

5,000+ teams

trust Sparrow

app.sparrow.help

847

Active

98%

CSAT

1.2m

Avg Time

John Kim

Payment issue

High

🤖 AI Suggestion

I apologize for the payment issue. I can see the transaction failed due to insufficient...

Resolved

2 min ago

😊

Happy Customer

Positive sentiment

50K+

Tickets Resolved

99.9%

Uptime SLA

<90s

Avg Response

4.9/5

CSAT Score

How it works

From customer message to resolution, Sparrow makes every step effortless

💬

STEP 01

Customer Reaches Out

Via widget, email, or social media

🤖

STEP 02

AI Analyzes & Routes

Automatic categorization and assignment

👤

STEP 03

Agent Responds

With AI-powered suggestions and context

✅

STEP 04

Issue Resolved

Tracked, measured, and improved

Everything you need to deliver world-class support

Powerful features designed to make your team more productive

⚡

Real-Time Everything

WebSocket-powered live updates. See messages, status changes, and team activity instantly.

Sub-100ms latency

Live typing indicators

Presence detection

🤖

AI-Powered Assistant

Smart suggestions, auto-categorization, sentiment analysis, and KB recommendations.

Response suggestions

Auto-tagging

Smart prioritization

📊

Advanced Analytics

Real-time dashboards with team performance, CSAT scores, and trend analysis.

Live dashboards

Custom reports

Export anywhere

🎨

Beautiful Widgets

Fully customizable chat widget that matches your brand perfectly.

Custom colors

Brand logos

Multi-language

📚

Knowledge Base

Self-service portal with AI-powered search and article recommendations.

Smart search

Rich editor

Analytics

🔒

Enterprise Security

SOC 2 compliant with SSO, 2FA, role-based access, and audit logs.

SSO/SAML

Audit logs

Data encryption

🔌

Native Integrations

Connect with Slack, Salesforce, Jira, HubSpot, and 50+ other tools.

50+ integrations

Webhooks

REST API

📱

Mobile-First Design

Beautiful responsive interface that works perfectly on any device.

iOS & Android

Offline mode

Push notifications

🌍

Multi-Language Support

Support customers globally with built-in translation and localization.

30+ languages

Auto-translate

RTL support

Integrates with your entire stack

Connect with 50+ tools your team already uses

💬

Slack

☁️

Salesforce

📋

Jira

🎯

HubSpot

💳

Stripe

🐙

GitHub

⚡

Zapier

📝

Notion

Plus 40+ more integrations

Simple, transparent pricing

Start free, scale as you grow. No hidden fees.

Starter

Perfect for small teams

$15 /month

Billed annually

Up to 3 agents
500 tickets/month
Email support
Basic analytics
Widget customization
Mobile app access

Professional

For growing teams

$47 /month

Billed annually

Up to 10 agents
Unlimited tickets
Priority support
Advanced analytics
AI-powered features
Custom branding
API access
All integrations

Enterprise

Custom solutions

Custom

Contact sales for pricing

Unlimited agents
Unlimited everything
24/7 dedicated support
SSO & SAML
White-label
SLA guarantee
Custom integrations
On-premise option

All plans include a 14-day free trial. No credit card required.

Loved by support teams

See what customers say about Sparrow

"Sparrow cut our response time by 60% in the first month. The AI suggestions are eerily accurate."

Sarah Chen

Head of Support, TechFlow

"Best support tool we've used. Clean, fast, and our team actually enjoys using it daily."

Marcus Rivera

CX Manager, GrowthLabs

"We switched from Zendesk and saved $8K/year while getting better features. No-brainer."

Emily Park

Operations Director, Startup Hub

Frequently Asked Questions

Everything you need to know about Sparrow

How is Sparrow different from other helpdesk solutions?

Sparrow combines modern real-time features like WebSocket-based live updates, built-in video/voice calling, and AI-powered triage with a clean, intuitive interface. Unlike legacy solutions, we prioritize sub-100ms response times and seamless team collaboration out of the box.

Can I migrate from my current helpdesk?

Yes! We provide migration tools and dedicated support for moving from Zendesk, Intercom, Freshdesk, and other major platforms. Our team will help you import your tickets, contacts, and knowledge base articles seamlessly.

What kind of support do you offer?

We practice what we preach! All plans include email support, with Business and Enterprise plans receiving priority support via chat, phone, and dedicated Slack channels. Enterprise customers get a dedicated success manager and 24/7 support.

Is my data secure?

Absolutely. We use enterprise-grade encryption (AES-256) for data at rest and TLS 1.3 for data in transit. We're SOC 2 Type II certified, GDPR compliant, and offer data residency options. Regular security audits and penetration testing ensure your data stays safe.

Can Sparrow scale with my business?

Yes! From startups to enterprises, Sparrow scales effortlessly. Our infrastructure handles millions of messages per day, supports unlimited ticket volume, and can accommodate teams of any size. Enterprise plans include custom SLAs and dedicated resources.

Do you offer API access?

All plans include full REST API access with comprehensive documentation. Enterprise plans also get GraphQL API, webhooks, and higher rate limits. Build custom integrations, automate workflows, and connect Sparrow to your entire tech stack.

What integrations do you support?

We integrate with 50+ tools including Slack, Salesforce, Jira, GitHub, Stripe, Shopify, and more. Our Zapier integration connects you to 5,000+ apps. Can't find what you need? Use our API to build custom integrations.

How does the AI triage work?

Our AI analyzes incoming tickets using natural language processing to automatically categorize, prioritize, and route them to the right team member. It learns from your historical data to improve accuracy over time, reducing manual triage work by up to 80%.

Can I try before I buy?

Absolutely! Start with our 14-day free trial—no credit card required. Test all features, invite your team, and import real data. Need more time? Just ask! We want you to be completely confident in your decision.

What happens if I need to cancel?

Cancel anytime with no penalties or hidden fees. Export all your data in standard formats (JSON, CSV) before you go. We'll even help with migration to another platform if needed—customer success is our priority, even in goodbye.

Still have questions?

🔒

SOC 2 Type II

Certified

🛡️

GDPR

Compliant

⚡

99.99%